TwentyCi opt-out
twentyci.co.uk How to remove yourself from TwentyCi
Use the form on TwentyCi's opt-out page. It lets you ask where TwentyCi got your information, make a subject access request, or stop its communications. Items already dispatched can still reach you over the following couple of weeks.
On average, Serus sends about 184 removal requests per person, 89% of them to data brokers, so expect TwentyCi to be one of many.
Reviewed by Anthon Wansland
Head of Product & Co-Founder
Serus is a privacy company with paid tools to find and remove your personal data. This guide shows the free way to do it yourself.
- Opt-out page
- twentyci.co.uk
- Method
- Online form, Email
- Privacy email
- dataprotection@twentyci.co.uk
- Cost
- Free
- Last updated
TwentyCi doesn't say how long removal takes. Under California law, a business has 45 days to act on a deletion request (15 business days for an opt-out of sale).
How to opt out of TwentyCi
- 1
Open the opt-out form
Go to twentyci.co.uk/opt-out.
- 2
Choose what you're asking for
The form covers three requests: where TwentyCi received your information, a subject access request, or simply stopping communications. You can ask for the first two before you opt out if you want to know how you ended up on its list.
- 3
Submit it
TwentyCi says what you enter is kept in its complaints system and used only to fulfil your request, and that it may pass the request to the relevant data controllers so it's fully actioned.
- 4
Watch for stragglers
TwentyCi warns that some mailings may already be dispatched, so you can still receive them over the following couple of weeks.
- 5
Escalate by email or to the ICO
If the form doesn't settle it, the Data Protection Officer can be reached at dataprotection@twentyci.co.uk or on 01908 829300. If you're still unhappy, you can complain to the Information Commissioner's Office.
Watch out for
- TwentyCi sends marketing on behalf of its clients, so an opt-out stops TwentyCi's communications but a message you got from a client is covered by a separate client policy.
- TwentyCi keeps a suppression file of people who opted out. Its policy says that without it, it might collect your data from another source and the marketing could start again.
- Erasure under data protection law isn't absolute, and TwentyCi's policy says so.
Sources checked: twentyci.co.uk
Last verified against the official page:
What TwentyCi holds about you
- Full name and aliases
- Current address
- Phone numbers
- Email addresses
- Employment and education
What TwentyCi is known to collect, not a check of your listing.
Does it come back?
TwentyCi's policy explains that it keeps a suppression file so that opted-out people don't start receiving marketing again if their data arrives from another source. It doesn't publish anything beyond that on relisting.
Your rights
TwentyCi is registered with the ICO and is a member of the Direct Marketing Association. Under UK data protection law you can ask for access, erasure in some cases, and object to direct marketing.
United Kingdom: UK GDPR. You can ask any company to erase your personal data and to stop using it for direct marketing. It has one month to respond. If it doesn't, you can complain to the ICO. Read the full guide.
General information, not legal advice.
Frequently asked
Can I find out where TwentyCi got my details?
Yes. The opt-out form includes a request for where TwentyCi received your information.
Why am I still getting mail after opting out of TwentyCi?
TwentyCi says some items may already be dispatched, so they can arrive over the following couple of weeks.
Who runs TwentyCi?
Its privacy policy names TwentyCi Ltd and TwentyCi Data Ltd, based in Milton Keynes. It describes itself as a group that mainly provides marketing services to businesses.
Does opting out of TwentyCi stop all marketing mail?
No. It covers TwentyCi's own communications. Other marketing companies and brands hold their own lists.
Related guide How to delete yourself and your information from the internet 
Something changed? If these steps no longer match the TwentyCi opt-out, tell us and we'll re-check it.
