TICA tenancy database opt-out
tica.com.au How to remove yourself from TICA tenancy database
TICA will remove or change a listing only in set circumstances, such as proof of wrongful use of your identity or false information, or a member who can't verify it. Start by requesting your file in writing by post.
On average, Serus sends about 184 removal requests per person, 89% of them to data brokers, so expect TICA tenancy database to be one of many.
Reviewed by Anthon Wansland
Head of Product & Co-Founder
Serus is a privacy company with paid tools to find and remove your personal data. This guide shows the free way to do it yourself.
- Opt-out page
- tica.com.au
- Method
- Mail or fax
- What you need
- Photo ID
- Cost
- Free
- Last updated
TICA tenancy database doesn't say how long removal takes. Under California law, a business has 45 days to act on a deletion request (15 business days for an opt-out of sale).
How to opt out of TICA tenancy database
- 1
Request your file
Residential tenancies laws in every state and territory let you access your record, and each says the request must be in writing. Download the request form for your state from the tenants page and post it to TICA, PO Box 120, Concord NSW 2137.
- 2
Allow for the post
TICA says to allow up to 14 business days for a response.
- 3
Match your problem to a removal ground
TICA says it alters or removes a name if proof is offered of wrongful use of identity, or that false information was supplied. It does the same if a member can't verify a listing, or a listing isn't allowed under state law.
- 4
Send originals
TICA doesn't accept photocopies, faxes or emails of legal or official paperwork from tenants. Post the original copies to the same PO Box.
Watch out for
- If TICA investigates and the member doesn't submit evidence, the member has 7 days to produce the file before the listing can come off.
- My TICA File costs $55 including GST. TICA says it comes with a free initial full report and 12 months of email alerts whenever your details are searched.
Sources checked: tica.com.au
Last verified against the official page:
What TICA tenancy database holds about you
- Full name and aliases
- Address history
What TICA tenancy database is known to collect, not a check of your listing.
Does it come back?
TICA doesn't publish a relisting policy on its tenants page.
Your rights
Residential tenancies legislation in each state and territory gives a person the right to access their record, in writing.
Australia: Privacy Act. You can tell a company to stop using your information for direct marketing and ask it to correct what it holds. If it doesn't act, you can complain to the OAIC. Read the full guide.
General information, not legal advice.
Frequently asked
Can I get a TICA listing removed?
Only in the situations TICA lists, such as wrongful use of identity, false information or a listing the member can't verify.
Can I email my documents?
No. TICA says originals must be posted, and it won't accept photocopies, faxes or emails.
What does My TICA File do?
It alerts you by email when your details are searched or your listing changes, for 12 months, with an initial full report included.
Related guide How to delete yourself and your information from the internet 
Something changed? If these steps no longer match the TICA tenancy database opt-out, tell us and we'll re-check it.
