IPND opt-out
acma.gov.au How to remove yourself from IPND
The IPND is Australia's national phone number database, run by Telstra for the industry. You can't deal with it directly: ask your telco to show you what it holds about you or to correct it. The ACMA says telcos must do that for free.
On average, Serus sends about 184 removal requests per person, 89% of them to data brokers, so expect IPND to be one of many.
Reviewed by Anthon Wansland
Head of Product & Co-Founder
Serus is a privacy company with paid tools to find and remove your personal data. This guide shows the free way to do it yourself.
- Opt-out page
- acma.gov.au
- Method
- Phone
- What you need
- Photo ID
- Cost
- Free
- Last updated
IPND doesn't say how long removal takes. Under California law, a business has 45 days to act on a deletion request (15 business days for an opt-out of sale).
How to opt out of IPND
- 1
Find your telco's process
The ACMA doesn't run the IPND, so contact your telco or check its website for how to request your details. The regulator's IPND page explains your rights.
- 2
Prove who you are
The telco checks your identity and may take other steps first, and may want extra ID if you're correcting a record.
- 3
Wait for the data
A telco has to supply the data within 20 business days. Providing it, or updating your details, is free.
- 4
Correct anything wrong
Tell the telco and it must update a record you say is wrong, after checking certain details.
Watch out for
- The IPND holds all listed and unlisted public numbers. The ACMA page covers access and correction, and says nothing about taking a number out.
Sources checked: acma.gov.au
Last verified against the official page:
What IPND holds about you
- Full name and aliases
- Current address
- Phone numbers
What IPND is known to collect, not a check of your listing.
Does it come back?
The ACMA page doesn't discuss relisting.
Your rights
The Privacy Act and the IPND Code give you the right to access and correct what's stored about you.
Australia: Privacy Act. You can tell a company to stop using your information for direct marketing and ask it to correct what it holds. If it doesn't act, you can complain to the OAIC. Read the full guide.
General information, not legal advice.
Frequently asked
Who runs the IPND?
Telstra manages it for the telecommunications industry. The ACMA regulates but doesn't manage it.
Is it free to see my IPND record?
Yes. The ACMA says telcos must provide your information or update your details for free.
How long does a telco have to respond?
20 business days to supply the data, according to the ACMA.
Related guide How to delete yourself and your information from the internet 
Something changed? If these steps no longer match the IPND opt-out, tell us and we'll re-check it.
