TransUnion Canada opt-out
transunion.ca How to remove yourself from TransUnion Canada
TransUnion Canada is a credit bureau, not a people-search site. Its privacy policy offers review and correction of your file, with contacts by email at TUCPrivacy@transunion.com or phone on 1 800 663 9980. It doesn't describe a delete-on-request route.
On average, Serus sends about 184 removal requests per person, 89% of them to data brokers, so expect TransUnion Canada to be one of many.
Reviewed by Anthon Wansland
Head of Product & Co-Founder
Serus is a privacy company with paid tools to find and remove your personal data. This guide shows the free way to do it yourself.
- Opt-out page
- transunion.ca
- Method
- Email, Phone, Mail or fax
- Privacy email
- TUCPrivacy@transunion.com
- Cost
- Free
- Last updated
TransUnion Canada doesn't say how long removal takes. Under California law, a business has 45 days to act on a deletion request (15 business days for an opt-out of sale).
How to opt out of TransUnion Canada
- 1
Pick your contact route
TransUnion's privacy policy gives an email address (TUCPrivacy@transunion.com), a toll-free line (1 800 663 9980) and a mailing address for the Privacy Officer in Burlington, Ontario.
- 2
Quebec residents use their own contact
The policy lists a Quebec Privacy Delegate at the same Burlington address, with toll-free lines 1 877 713 3393 or 1 800 663 9980.
- 3
Ask to see your file
Request a copy of your credit report so you can see exactly what's there: identifying details, credit history, public information and who has received a copy of your report.
- 4
Dispute what's wrong
If something is inaccurate, say which entry. TransUnion says it has procedures to verify the information and, if appropriate, correct it.
Watch out for
- TransUnion collects most of your file from credit grantors and other institutions, so the lender is where an error usually starts, and the policy puts the duty to get consent on them.
- The policy says your file can include your Social Insurance Number, previous names and addresses, and a list of who has received a copy of your credit report.
- TransUnion's credit monitoring products are run by TransUnion Interactive in the US, which has its own privacy policy, so a request to Trans Union of Canada doesn't cover them.
Sources checked: transunion.ca
Last verified against the official page:
What TransUnion Canada holds about you
- Full name and aliases
- Age and date of birth
- Current address
- Address history
- Phone numbers
- Employment and education
- Court and criminal records
- Income and purchase data
What TransUnion Canada is known to collect, not a check of your listing.
Does it come back?
TransUnion Canada doesn't publish a relisting policy. Lenders keep reporting to it, so your file keeps updating as you use credit.
Your rights
In Canada, the federal PIPEDA and provincial consumer reporting laws apply. TransUnion's policy says it was regulated by provincial consumer reporting legislation long before PIPEDA took effect in 2001.
Canada: PIPEDA. You can withdraw your consent to a company using your personal information and ask it to correct what it holds. If it doesn't respond, you can complain to the Office of the Privacy Commissioner of Canada. Read the full guide.
General information, not legal advice.
Frequently asked
Can I delete my TransUnion Canada credit file?
TransUnion's privacy policy describes review and correction of your information, and doesn't describe deleting a file on request. Ask its Privacy Officer if you want something removed.
How do I contact TransUnion Canada's privacy team?
Email TUCPrivacy@transunion.com or call 1 800 663 9980. By mail, write to the Privacy Officer, TransUnion, 3115 Harvester Road, Suite 201, Burlington ON L7N 3N8.
What does TransUnion Canada keep about me?
Its policy lists identifying details including your SIN, credit history, public information and the people who have received a copy of your report.
Related guide How to delete yourself and your information from the internet 
Something changed? If these steps no longer match the TransUnion Canada opt-out, tell us and we'll re-check it.
