Canada411 opt-out
canada411.ca How to remove yourself from Canada411
Canada411 builds its listings from published phone records, so you have two routes: ask your phone provider to make your number unlisted, which clears it from the site, directory assistance and print, or use the site's web-only removal request. Canada411 says the web removal takes two working days.
On average, Serus sends about 184 removal requests per person, 89% of them to data brokers, so expect Canada411 to be one of many.
Reviewed by Anthon Wansland
Head of Product & Co-Founder
Serus is a privacy company with paid tools to find and remove your personal data. This guide shows the free way to do it yourself.
- Opt-out page
- canada411.ca
- Method
- Online form, Phone
- What you need
- Phone number
- Cost
- Free
- Last updated
Canada411 doesn't say how long removal takes. Under California law, a business has 45 days to act on a deletion request (15 business days for an opt-out of sale).
How to opt out of Canada411
- 1
Decide how far you want the removal to go
The web-only request takes your listing off Canada411.ca but leaves it in the print directory and in Directory Assistance. Going unlisted with your phone provider removes it from all three.
- 2
For the web-only route, use the removal link
Open the FAQ entry "How do I remove my listing?" on Canada411's help page and follow its link to submit your request. Canada411 says the listing then leaves the site within two working days.
- 3
For the full route, call your phone provider
Ask to change your published number to an unlisted one. Monthly fees may apply, and the change should reach Canada411 within one to two months, depending on when in the month it was made.
- 4
Ask your provider to email the removal to Canada411
To cut that delay, ask your provider to email a removal request to Canada411. It says that, to protect you from unauthorized changes, only requests from recognized telephone service providers are processed.
Watch out for
- The web-only request leaves you in the print directory and Directory Assistance.
- Edits and phone-level removals go through your telephone provider. Canada411 says it updates automatically when the new data arrives.
- Some independent phone companies don't supply listings, so you may not appear at all. Ask your provider whether it participates.
- If your number is already unlisted but you appear, Canada411 says the listing may have been published by mistake and tells you to contact your provider.
Sources checked: canada411.ca
Last verified against the official page:
What Canada411 holds about you
- Full name and aliases
- Current address
- Phone numbers
What Canada411 is known to collect, not a check of your listing.
Does it come back?
Canada411 doesn't publish a relisting policy. Its data comes from published telephone records and is refreshed monthly, with residential data 30 to 65 days old, so a listing made unlisted at your provider stays off while the provider's records stay current. Check again after you change numbers or providers.
Your rights
Canada: PIPEDA. You can withdraw your consent to a company using your personal information and ask it to correct what it holds. If it doesn't respond, you can complain to the Office of the Privacy Commissioner of Canada. Read the full guide.
General information, not legal advice.
Frequently asked
Where does Canada411 get my information?
From publicly available local telephone records for published listings. Unlisted numbers aren't supplied and aren't displayed.
Why am I on Canada411 with an unlisted number?
Canada411 says the listing may have been published by mistake. Contact your local telephone provider to fix it at the source.
How long does removal take?
Two working days for the web-only request, according to Canada411. A provider change shows up within one to two months.
Will Canada411 send me junk mail?
Canada411 says it doesn't sell the data or use it for direct marketing, and that users are prohibited from commercial use of the listings.
Related guide How to delete yourself and your information from the internet 
Something changed? If these steps no longer match the Canada411 opt-out, tell us and we'll re-check it.
