Phone scams and scam calls

Scam callers pretend to be the police, a government agency, your bank or tech support, and use a spoofed number to look real. Here are the scams calling now and how to tell them apart.

Scams
157
Updated

Examples of scam calls

  • Scam phone call numbers Scam example
    What the caller says
    “This is the fraud department. We've seen suspicious charges on your account. Press 1 now or call us back at [phone number] to stop them. Do not share this message.”

    Tell: A caller who creates urgency or threatens arrest, fines or a frozen account

    Read about the Scam phone call numbers
  • Publishers Clearing House prize scam Scam example
    What the caller says
    “Congratulations, you have won the Publishers Clearing House sweepstakes. To release your prize, pay the $[amount] processing fee with gift cards, then call [phone number] with the numbers.”

    Tell: A call, text or email saying you won a prize you didn't enter

    Read about the Publishers Clearing House prize scam
  • Amazon impersonation scam Scam example
    What the caller says
    “Amazon: We noticed a charge of $[amount] for an order you may not have placed. If this wasn't you, call [phone number] now to cancel it.”

    Tell: A call or text about a purchase you didn't make, with a number to call to cancel it

    Read about the Amazon impersonation scam
  • Venmo scam Scam example
    What the caller says
    “Venmo Security: unusual activity was detected on your account. To keep it from being limited, verify your identity at [link] or call [phone number].”

    Tell: Anyone asking for the code Venmo texted you

    Read about the Venmo scam
  • Citibank fraud call scam Scam example
    What the caller says
    “This is the Citibank fraud department. We've seen a suspicious charge of $[amount] on your card. To stop it, call [phone number] now or reply YES to confirm it was you.”

    Tell: An unexpected call or text about "fraud" on your account

    Read about the Citibank fraud call scam
  • Zelle scam Scam example
    What the caller says
    “Zelle fraud alert: a payment of $[amount] was requested from your account. If this wasn't you, call [phone number] now to cancel it.”

    Tell: A call or text about "fraud on your account" that you didn't expect

    Read about the Zelle scam

Phone scams going around now

Red flags

  • A threat of arrest, a fine or a closed account unless you pay now
  • Payment by gift card, crypto, wire transfer or a courier
  • Being told to stay on the line or keep it secret
  • Caller ID that shows a real agency or bank (it can be faked)
  • A request for a code that was just texted to you

Report it

Questions about phone scams

How can you tell if a call is a scam?

A real agency or bank won't threaten arrest, demand payment on the spot or ask for a code that was just texted to you. Caller ID can be faked, so a familiar name on screen proves nothing. Hang up and call back on a number from the company's website or the back of your card.

What if you already gave information on a call?

Call your bank right away if you shared card or account details, and change any password or PIN you gave out. If you let someone into your computer, disconnect it from the internet and get it checked before you log in to anything again.

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