DoorDash scams: fake support calls and code requests to watch for
Quick answer
DoorDash will never call and ask for your password or a one-time verification code. If a caller claiming to be DoorDash asks you to read out a code, hang up, then contact DoorDash through the app. Change your password if you gave anything away.
- Comes by
- Phone call, Text, Email, App
- Pretends to be
- DoorDash
- Last updated
How it works
Scammers pretend to be DoorDash support. DoorDash's own guidance for Dashers describes the main trick: the scammer triggers a login code to your phone, then asks you to read it out. That code gives them access to your account and your earnings.
The call is built around fear or help. They say your account has a problem, a payment failed or you need to verify something. Fake texts and emails about locked accounts work the same way, and push you to a lookalike page to enter your login.
What they want: your login, the verification code, and your payment or bank details. Most of DoorDash's published scam guidance is aimed at Dashers and merchants, and the same warning signs apply to customers.
Red flags
- A call, text or email you didn't ask for about your DoorDash account
- Anyone asking you to read out a one-time verification code or password
- A request to change bank, phone or email details on the call
- Urgency: your account will be locked or closed
- A link to a login page that isn't DoorDash's own site
- A caller who tells you not to hang up
What to do
- 1
Hang up and don't read out any code
DoorDash says it will never call you for a one-time code or password. End the call.
- 2
Contact DoorDash through its own app or site
Open the DoorDash app or type the address yourself. DoorDash tells Dashers to contact it directly through the app.
- 3
If you gave a code or password
Change your DoorDash password now, check your phone number, email and bank details for changes, and turn on two-step verification. Change the password on any other account that used it.
- 4
If you gave payment details
Call your bank or card issuer, say it was fraud and ask to block the card or reverse the charge.
- 5
Report it
File at ReportFraud.ftc.gov.
Report it
Check if your details are exposed with Serus
Scammers find your number and address on data brokers and people-search sites. Serus removes them.
Why you got it
Scammers target people whose phone numbers and emails are tied to delivery apps through lists from breaches and people-search sites. DoorDash itself has said some customer and driver contact details were exposed in a third-party vendor phishing incident, which is why a call that knows your name can still be fake. Serus finds where your address, phone number and email are listed and removes them, and alerts you when your details show up in a breach, so fewer scammers can build a convincing message about you.
Frequently asked
Is DoorDash a scam?
No. Scammers pretend to be DoorDash support. DoorDash warns that it will never ask for your password or one-time code.
I got a code by text I didn't ask for. What now?
Don't share it. Someone may be trying to sign in to your account, so change your password.
How do I contact the real DoorDash?
Through the app or the DoorDash website that you open yourself, not a number or link from a message.
I'm a Dasher and gave a code. What now?
Contact DoorDash through the Dasher app right away, change your password and check your bank details.
Sources
Something wrong or out of date? Tell us and we'll re-check it.
