Chase fraud emails: where to forward them and how to spot the fake
Quick answer
Forward a suspicious email that claims to be from Chase to phishing@chase.com, then delete it. Chase is the bank scammers pretend to be. Don't click links or call numbers in the email. If you already acted on it, call Chase using the number on your card.
- Comes by
- Email, Text, Phone call
- Pretends to be
- Chase
- Last updated
How it works
Scammers send emails, texts and calls that look like Chase fraud alerts. They say there's suspicious activity, a locked account or a payment to confirm, and give you a link or number to fix it.
The link goes to a fake sign-in page that collects your username, password and codes. The number reaches a scammer posing as Chase's fraud team, who may ask you to read out a one-time code or move money to a "safe" account.
Chase's own guidance is to report phishing emails by forwarding them to phishing@chase.com. If you haven't acted on the message, that's the step to take. If you have, contact Chase directly.
Red flags
- An unexpected fraud alert that asks you to click a link to sign in
- A request for your password, card number or a one-time code
- A sender address that isn't a real Chase domain
- Urgent wording about a locked account or a payment to cancel
- A caller who says they're Chase and asks you to move money
- Links that show a different address when you hover over them
Example message
Chase Alert: We noticed unusual activity on your account and it has been temporarily locked. Confirm your identity now at [link] or call [phone number] to avoid fraud charges.
What to do
- 1
Forward the email to Chase
If you haven't clicked or replied, forward the message to phishing@chase.com, then delete it.
- 2
Don't click or call back
Open the Chase app or type the Chase address yourself to check your account. Use the number on the back of your card.
- 3
If you entered your login or a code
Call Chase right away on the number on your card, change your password and turn on two-step verification.
- 4
If you moved money
Tell Chase immediately and ask it to stop or recall the payment. Keep the messages and payment details.
- 5
Report it
Report it to the FTC, and to the Anti-Phishing Working Group if you want to pass it on.
Report it
Check if your details are exposed with Serus
Scammers find your number and address on data brokers and people-search sites. Serus removes them.
Why you got it
Phishing emails land on addresses scammers have bought or scraped, and they're more convincing with your name on them. Data brokers, people-search sites and breaches are where those details come from. Serus finds where your email, phone number and address are listed and removes them, and alerts you when your details show up in a breach, so fewer scammers can reach you.
More Chase scams
Frequently asked
What email address do I forward Chase phishing to?
Chase's guidance says phishing@chase.com. One older version of a Chase page lists a different address, so use the one on chase.com.
Is Chase a scam?
No. Chase is a real bank. Scammers pretend to be Chase.
Should I forward it if I clicked the link?
Still forward it, but call Chase first on the number on your card if you entered any details.
Where else can I report it?
Report it at ReportFraud.ftc.gov. Chase's site also points to the Anti-Phishing Working Group.
Sources
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