"Potential fraud" calls: how to tell a fake bank fraud alert
Quick answer
A call or text saying your bank has spotted fraud and asking you to confirm details, share a code or move money is likely a scam. Hang up, then contact your bank using the official app or the number on your card. A real fraud department won't tell you to keep it secret.
- Comes by
- Phone call, Text
- Pretends to be
- Your bank
- Last updated
How it works
You get a call, robocall or text that says there was suspicious activity on your account, often a large purchase, and asks you to act. The message may ask you to "press 1 if this wasn't you".
The FTC says to ask which bank or company is calling and what the problem is, then end the call and contact the institution yourself. The scammers want account details, verification codes, remote access to your device or a transfer of money.
The bank is the organization being impersonated. These calls aren't from your bank's fraud team.
Red flags
- An unexpected call or text about fraud on your account
- A request for account details or verification codes
- A request for remote access to your phone or computer
- Being told to keep the call secret
- Pressure to move money to a "safe" account
Example message
This is the fraud department at your bank. We've flagged a large purchase on your card. Press 1 if this wasn't you, or call [phone number] now to secure your account.
What to do
- 1
Hang up
Don't press buttons or call back a number from the message.
- 2
Contact your bank yourself
Use the official app or website, or call the number on a recent statement or the back of your card. Don't rely on search results, since scammers buy ads so fake numbers show up at the top.
- 3
Never share codes or give remote access
No legitimate fraud department will ask for a verification code or access to your device.
- 4
If you shared details or moved money
Call your bank at once, change passwords and turn on two-step verification. Our guide on what to do after a data breach covers the next steps.
- 5
Report it
Report the call or text to the FTC.
Report it
Check if your details are exposed with Serus
Scammers find your number and address on data brokers and people-search sites. Serus removes them.
Why you got it
Scammers who know your bank or your last few card digits sound far more convincing. Names, phone numbers and addresses like these are easy to buy or look up on people-search sites, and they show up in data breaches. Serus finds the data brokers and people-search sites that list you and removes you from them, and alerts you when your details appear in a breach, so fewer scammers can reach you.
Frequently asked
Would my bank ask me to keep a fraud call secret?
No. The FTC says no legitimate fraud department will tell you to keep a call a secret.
Can I trust the number on caller ID?
No, numbers can be spoofed. Hang up and call the number on your card or statement, or use the bank's app.
What if I already gave them a code?
Call your bank straight away using an official number and tell them. Then change your passwords.
Sources
Something wrong or out of date? Tell us and we'll re-check it.
