Uber code text scam: why you shouldn't share that verification code
Quick answer
If someone texts or calls you, even claiming to be Uber, and asks for the verification code you just received, it's a scam. Uber says it never asks for your password, verification code or banking details. Don't share the code, and change your password if you did.
- Comes by
- Text, Phone call
- Pretends to be
- Uber
- Last updated
How it works
Scammers pretend to be Uber Support or an Uber employee to take over your account. Uber's own guidance warns about this.
You get a text with a verification code you didn't request, because the scammer has just tried to log in to your account. Then a message or call arrives from someone claiming to be Uber, saying there is a problem with your account or a charge, and they need the code to "verify" you or cancel it.
The code is the last step of the login. Once you read it out, the scammer is in your account. They want your saved payment methods, your login and anything else attached to it.
Red flags
- You get a code you never asked for, then someone contacts you about it
- A caller or texter claims to be Uber and asks for a code, password or card details
- Pressure to act quickly or the account will be closed
- A link to a login page that isn't on an official Uber address
- Contact that started with them, not you
Example message
Uber Support: we noticed a suspicious charge on your account. To cancel it, reply with the 6-digit code we just sent you, or call [phone number] now.
What to do
- 1
Don't share the code
A code sent to your phone is only for you. Don't read it out or reply with it, whoever is asking.
- 2
End the contact
Hang up or ignore the text. If you want to check your account, open the Uber app or go to the Help Center yourself.
- 3
If you shared a code, secure the account
Change your Uber password, review your payment methods and recent trips, and contact Uber through its Help Center.
- 4
Check other accounts
If you reuse the password anywhere, change it there too and turn on two-step verification.
- 5
Report it
Report the message to the FTC at ReportFraud.ftc.gov.
Report it
Check if your details are exposed with Serus
Scammers find your number and address on data brokers and people-search sites. Serus removes them.
Why you got it
Scammers need your phone number or email to trigger the code in the first place. Those are easy to find on people-search sites and in data breaches. Serus finds the data brokers that list your phone number and email and removes them, and alerts you when your details show up in a breach, so fewer scammers can reach you. See our guide to data brokers.
More Uber scams
Frequently asked
Why did I get an Uber code I didn't request?
Someone may have entered your phone number or email to try to log in. Don't share the code. If you're worried, change your password.
Will Uber ever ask for my verification code?
No. Uber's help center says it will never call, text or email you to ask for your password, verification code or banking details.
I gave the code to someone. What do I do?
Change your password right away, check your payment methods and trip history, and contact Uber through its Help Center.
Sources
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