Lazada scams: how to spot fake Lazada job texts and prize messages

Quick answer

Messages that claim to be from Lazada and offer jobs, prizes or refunds are scams. Lazada says it doesn't recruit by SMS, WhatsApp or Telegram, and won't send you to third-party sites. Don't click or pay. Check your orders in the official Lazada app, and report the message to ScamShield.

All scam alerts
Comes by
Text, Social media, Website, Phone call
Pretends to be
Lazada
First reported
Latest official alert
(Singapore Police Force)
Last updated

How it works

Scammers pretend to be Lazada, a large online marketplace, to get your money or your bank logins. Lazada is the brand they borrow, not the scammer. Alerts from officials in Singapore and the Philippines describe a few scripts.

  • Fake job offers. In 2022, Singapore police warned about spoofed SMSes that appeared to come from e-commerce marketplaces and offered easy "affiliate marketing" jobs. Victims were sent to a fake site, asked to register, and then told to pay money into personal bank accounts. Police said Lazada does not recruit through SMS or chat apps, and never directs you to a third-party site or asks for personal details to sign up for jobs.
  • Fake staff and prize texts. Lazada Philippines has warned about people posing as Lazada employees or officials in texts and chats. Lazada's guidance is to use only its app, website and official channels.
  • Off-platform payment from sellers. Lazada's Singapore safety guidance says to complete payment on the platform and report sellers who ask you to pay elsewhere.
  • Fake fraud-team calls or messages. Scammers claiming to be a marketplace or bank fraud team ask for an OTP or push you to call a hotline. Check the transaction in the official app or call the number on the company's website.

See Lazada's and ScamShield's own pages for current alerts.

Red flags

  • An SMS or chat offering a Lazada job, bonus or commission for simple tasks
  • A link to register or claim a prize on a site that isn't Lazada's own
  • Being asked to pay money first, or to transfer funds to a personal bank account
  • A seller who asks you to pay outside the Lazada app
  • A caller or message asking for your OTP, password or card details
  • Pressure to act within minutes, or a request to move to WhatsApp or Telegram

Example message

Scam example Don't reply, call back or tap anything in a message like this.
Unknown number
Lazada Recruitment: You've been selected for a part-time online job earning up to [amount] a day. No experience needed. Register here: [link] or message us on [messaging app].

What to do

  1. 1

    Don't click, reply or pay

    Delete the message. Lazada says it doesn't recruit through SMS, WhatsApp or Telegram.

  2. 2

    Check in the official app

    Open the Lazada app or type the website address yourself to check orders, vouchers and messages. Don't use links from texts.

  3. 3

    If you paid, call your bank right away

    Use the number on your card or in your bank's own app. Say it was a scam and ask them to stop or recall the transfer.

  4. 4

    If you shared an OTP or password, secure your accounts

    Change the password for Lazada and any account that uses it, turn on extra verification and watch your statements. Tell your bank about card details you gave.

  5. 5

    Keep evidence

    Save the message, number, website address and payment receipts for your report.

Report it

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Why you got it

Fake Lazada messages are sent to long lists of phone numbers, and some scammers pick people because their details are already out there. Data brokers sell names and numbers, and breaches leak them. Serus finds where your details are listed and removes them, and alerts you when your data shows up in a breach, so fewer scammers can reach you. See our guide on data brokers.

Official alerts

  1. Police Advisory On Job Scams Involving Spoofed SMS From E-Commerce Marketplaces · Singapore Police Force

Frequently asked

Is Lazada a scam?

No. Lazada is a real online marketplace. Scammers use its name in fake messages, jobs and prizes.

Does Lazada recruit people by SMS or WhatsApp?

Singapore police said in a 2022 advisory that Lazada does not recruit through SMS, WhatsApp or Telegram chats. It also doesn't ask for personal details to sign up for jobs.

How can I check a Lazada message is real?

Open the Lazada app or type its address yourself and look for the order or notice there. Don't use a link from the message.

Where do I report it?

In Singapore, use ScamShield. Elsewhere, use your national reporting service, such as ReportFraud.ftc.gov in the US.

Sources

Something wrong or out of date? Tell us and we'll re-check it.

Related scams

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