Xfinity scam emails, texts and calls: how to spot the fake
Quick answer
Scammers pretend to be Xfinity to steal logins, card details and personal data. Xfinity says it won't ask you to pay by gift card, wire, PayPal, Venmo or Zelle. Don't click or call back: log in directly or call Xfinity from its official site.
- Comes by
- Email, Text, Phone call
- Pretends to be
- Xfinity
- Last updated
How it works
Xfinity is a real company, and scammers borrow its name. Xfinity's fraud page describes messages that create a sense of urgency, such as "your account will be deleted" or "immediate action required", and that ask for your password, Social Security number or payment details.
The message arrives by email, text or phone call. It points you to a fake sign-in page or tells you to call a number, where the scammer collects your login, card details or personal information. Some ask you to pay a bill or "fix" a problem with a gift card or payment app.
Xfinity says a forged "From" address can't prove a sender is genuine. Messages that really come from Xfinity use an address ending in @comcast.net or @xfinity.com, but scammers can fake that too, so check by going to your account yourself.
Red flags
- Urgent wording like "your account will be deleted" or "immediate action required"
- A request for your password, Social Security number or payment details
- A demand to pay with gift cards, a wire, PayPal, Venmo or Zelle
- A link or attachment in an unexpected email or text
- A sender name that says Xfinity but a mismatched address
Example message
Xfinity: your account has a billing problem and will be suspended today. Verify your details now at [link] or call [phone number] to avoid losing service.
What to do
- 1
Don't click, open or call
Don't open links or attachments in unexpected emails or texts, and don't call the number in the message.
- 2
Check your account yourself
Log in on Xfinity's official site or app by typing the address, or call the number printed on your bill.
- 3
If you entered a password, change it
Change the Xfinity password and any account that shares it, and turn on two-step verification. Xfinity says it adds a layer so a stolen password alone isn't enough.
- 4
If you paid or gave card details, call your bank
Use the number on the back of your card to dispute charges and replace the card. Our guide on what to do after a data breach covers the steps.
- 5
Report it
Report the scam to the FTC. Xfinity's fraud page also explains how to report phishing to its security team.
Report it
Check if your details are exposed with Serus
Scammers find your number and address on data brokers and people-search sites. Serus removes them.
Why you got it
Scammers rarely pick targets at random. Your name, number, address and email are sold by data brokers, listed on people-search sites and leaked in breaches, and that is what lets a message use your real details. Serus finds where your details are listed and requests removal, and alerts you when your data shows up in a breach, so fewer scammers can reach you.
Common Xfinity scams
- Comcast discount call scam A call or text saying your Comcast bill is about to jump, or offering 50% off cable or streaming if you pay now by gift card, is a scam. Don't call back or buy gift cards. Contact Comcast using the number on your bill or in your account.
- Comcast Xfinity phishing scam Yes, fake Comcast and Xfinity messages are common. The tell: an urgent email or text with a link to update billing, a password or account details. Don't click. Open xfinity.com or the Xfinity app yourself, and forward suspicious texts to 7726.
Frequently asked
Is the Xfinity email I got real?
Don't judge by the sender name. Forged "From" addresses can't prove who sent a message. Go to your account directly instead of using the link.
Will Xfinity ask me to pay with gift cards?
No. Xfinity says it won't ask you to pay with merchant gift cards, wire transfer, PayPal, Venmo or Zelle.
How do I report a phishing email to Xfinity?
Xfinity's fraud page explains how to report phishing and other security issues to its security team. You can also report to the FTC.
I clicked the link but entered nothing. Am I okay?
Probably, but close the page, run a security scan on your device and check your account for unexpected changes.
Sources
Something wrong or out of date? Tell us and we'll re-check it.
