Calls from 877 numbers: are they a scam?
Quick answer
An 877 number is a toll-free number, and real businesses use it, so the prefix alone doesn't make a call a scam. Scammers can also fake caller ID. If a call asks for money or codes, hang up and call the company on a number you look up.
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How it works
877 is a toll-free code, like 800 and 888. Banks, utilities and retailers use these numbers, so a call from one isn't automatically a scam.
The FCC says scammers can spoof caller ID to look like a company you trust, a government agency or a local number. Spoofing isn't always illegal: a business can show its toll-free call-back number. Spoofing with intent to defraud is against FCC rules.
The FTC advises that if you get an illegal robocall, you shouldn't respond in any way: don't press buttons to speak to someone or to be taken off the list.
Red flags
- An unexpected call from an 877 number about your account, a prize or a debt
- A recorded message asking you to press a button
- Pressure to pay now or keep the call secret
- A request for a code, password or bank details
- Payment by gift card, crypto or wire
- A caller ID that shows a company or agency: it can be faked
Example message
This is an important message about your account. Press 1 to speak to a representative, or call [phone number] today to avoid further action.
What to do
- 1
Don't engage
Hang up and don't press any buttons, even to opt out.
- 2
Check the company yourself
If the call mentioned a company you use, find its number on your card, bill or official site and call that.
- 3
Block and label
Use your phone's block feature or your carrier's call-blocking tools. The FCC says phone companies can block likely robocalls.
- 4
If you gave details or paid, act
Call your bank, change passwords and consider a credit freeze. Our guide on what to do after a data breach covers the steps.
- 5
Report it
Report unwanted or fraudulent calls to the FTC and FCC.
Report it
Check if your details are exposed with Serus
Scammers find your number and address on data brokers and people-search sites. Serus removes them.
Why you got it
Scam and robocall lists are built from phone numbers collected from people-search sites, public listings and breach data. Serus finds the data brokers that list your phone number and removes your listings, and alerts you when your details show up in a breach, so fewer scammers can reach you.
Frequently asked
Is every 877 call a scam?
No. 877 is a toll-free code used by real companies. Judge the call by what it asks for.
Can scammers fake an 877 number?
Yes. The FCC says caller ID spoofing can show a number or company you trust.
Should I call back an 877 number that called me?
Don't. Look up the company's number yourself.
How do I report a scam call?
Report it to the FTC at reportfraud.ftc.gov and to the FCC.
Sources
Something wrong or out of date? Tell us and we'll re-check it.
