AnyDesk scams: why a stranger asking you to install it is a red flag
Quick answer
If someone who contacted you asks you to install AnyDesk or any remote access tool, it's a scam. AnyDesk is real software, and scammers misuse it. Don't give access to anyone you don't know. If you did, disconnect, scan your computer and call your bank. Report it at ReportFraud.ftc.gov.
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How it works
AnyDesk is legitimate remote desktop software. Scammers use it, and tools like it, to get control of your computer. AnyDesk's own guidance says legitimate officials will never ask for remote access to your device unsolicited, and lists callers who pose as Microsoft technicians or AnyDesk support.
The FTC describes the typical tech support scam: a pop-up or fake error screen tells you to call a toll-free number, the person on the line asks for remote access, and then charges for unneeded services. With access, scammers can install malware, sell worthless software or send you to sites that collect card numbers and personal data.
Red flags
- A pop-up or call that says your computer has a virus and gives a number to call
- Someone who contacted you first asks you to install a remote access app
- A caller claiming to be Microsoft or AnyDesk support
- A request for payment by gift card, wire or crypto for 'fixing' the computer
- Being told to log in to your bank while they are connected
Example message
This is Windows Support. Your computer has been sending us error reports and is infected. Install the remote access app from [link] and give me the code so I can fix it. Call [phone number] if you have questions.
What to do
- 1
Don't install it or give a code
Don't give remote access to anyone who contacted you first.
- 2
If you already did, end the session
Close the app and disconnect from the internet. Then uninstall it.
- 3
Update your security software and scan
Remove what it finds, restart the computer, and consider help from a technician you find yourself.
- 4
Change your passwords from a device you trust
Start with bank and email. If you used a bank login while they were connected, call your bank right away.
- 5
If you paid, contact your card issuer or bank
Ask them to reverse the charge, and check statements for charges you didn't make.
- 6
Report it
Report to the FTC and include the number you were told to call.
Report it
Check if your details are exposed with Serus
Scammers find your number and address on data brokers and people-search sites. Serus removes them.
Why you got it
Scammers need your phone number or email, and often your name, before they can send a message that looks personal. They buy that from data brokers and people-search sites, or take it from data breaches. Tech support scammers often cold-call from purchased lists, so a call that gives your name and city isn't proof they're real. Serus finds the brokers that list your details where you live and sends the removal requests, and it alerts you when your email or phone number turns up in a breach, so fewer scammers can reach you.
Frequently asked
Is AnyDesk a scam?
No. AnyDesk is real software. Scammers misuse it, and AnyDesk itself warns against giving access to people you don't know.
Is it safe to use AnyDesk?
It is safe when you start the session yourself with someone you trust. It isn't safe if a caller who contacted you asks you to install it.
I gave a scammer access. What do I do?
Disconnect, uninstall, scan, change your passwords from a trusted device and call your bank if you used it while connected.
Will a real company ask for remote access?
The FTC says it will never ask for remote access to your device. Microsoft and AnyDesk are also named in the scam. Contact them yourself.
Sources
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